Privacy Policy

Effective Date: 20 May 2025

At EzyPark, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, mobile application, and any related services (collectively, the “Services”).

1. Information We Collect

We collect both personally identifiable information and non-personal data, including:

Personal Information: such as your name, email address, phone number, vehicle details, and payment information (e.g., when you create an account or make a reservation).
Usage Data: such as IP address, browser type, access times, pages visited, device identifiers, and location data (with your permission).
QR code interactions: entry and exit times, reservation data, and transaction history.

2. How We Collect Information

We collect your data through:

Direct input when you register, reserve a parking slot, or contact customer service
Automated technologies like cookies and similar tracking tools
Integration with third-party payment systems or location-based services (only with your explicit consent)

3. Why We Collect Your Information

We use your data to:

Provide, operate, and improve our Services
Enable parking slot reservations and contactless entry/exit
Process payments securely via e-wallets
Communicate with you regarding updates, offers, and service notifications
Comply with legal obligations and prevent fraud

4. Sharing of Information

We do not sell your personal data. However, we may share your information with:

Service Providers: such as payment processors, cloud hosting, and analytics tools
Legal Authorities: if required by law or to protect our rights
Business Partners: with whom we collaborate for service enhancements (only with your prior consent)

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, update, or delete your personal information
Object to processing or restrict certain uses
Withdraw consent at any time without affecting the lawfulness of processing based on prior consent

To exercise these rights, you may contact us at cs@EZYParking.com.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Protection of Minors

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware of such data being collected without parental consent, we will take immediate steps to delete it.

8. Security Measures

We implement a range of technical and organizational measures to safeguard your data, including encryption, secure server infrastructure, and limited access to authorized personnel only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests related to your personal information or this policy, please contact our Privacy Officer at:
Email: cs@EZYParking.com
Address: Jl. Simpang Langsep No.39, Pisang Candi, Kec. Sukun, Kota Malang, Jawa Timur 65146